Service inquiries and suggestions
Send us your questions or ideas for improving the service.
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Inquiry type
Frequently asked questions
Where can I check the reply?
After signing in, open My inquiries to check the status and operator replies.
Can I submit an inquiry without an account?
Sign-in is currently required to protect your inquiry and replies.
How many photos can I attach?
You can attach up to five photos to each inquiry.
Can I edit an inquiry after submitting it?
The original inquiry cannot be edited. Add more information from the inquiry detail page.
How long does processing take?
It depends on the inquiry. You can check status changes from My inquiries.